Exchange and Return Policy
At Mushtari, we are committed to providing the best shopping experience for our customers. If you are not satisfied with the product you purchased, we offer you exchange or return options according to the following policies:
1. Recovery period
- You can request a return or exchange of the product within 7 days from the date of receiving the order.
2. Return Terms
- The product must be in its original condition, unused, and with all accessories and original packaging.
- Products that have been opened or used may not be eligible for returns, except in cases where the product is defective.
- Some products may not be returnable for health or safety reasons, such as ( ).
3. Recovery process
- Submitting a return request : Please submit a return request through your account on the website or by contacting customer service.
- Receiving the product : After placing the order, we will arrange to receive the product from your address.
- Product inspection : The product will be inspected upon receipt to ensure it meets the return conditions.
- Refund : The amount will be refunded to the original payment method within 3 to 7 business days after the return request is accepted.
4. Replacement
- If you would like to exchange the product for another one, please contact customer service to submit an exchange request.
- The same terms and conditions for returns will apply.
- There may be additional fees or a price difference between the exchanged product and the original product, which will be settled when the product is exchanged.
5. Defective products
- If you receive a defective or damaged product, please contact us immediately. We will arrange a replacement or refund you in full, including shipping costs.
